LONG CONSULTATIONS & NEW PATIENTS
The allotted time is 15 minutes. If you think you will require a longer time, please let the receptionist know when making your appointment. Although there is a higher charge for longer consultations, the Medicare rebate is also higher, so the ‘gap’ payment is the same. Patients who are new to the practice, or who have more than one problem to discuss, may need a long appointment. Other consultations which require longer appointments:
- Insurance medical examinations
- Driver’s license medical examinations
- Annual general examinations
- Minor surgical procedures
- Counselling sessions
- Pap smears
Please ask our receptionists if you are unsure about the length of consultation you may need. If you are unable to keep your appointment please remember to ring and cancel it. A fee may be charged to patients who habitually forget to cancel appointments.
All new patients are required to complete a new patient registration form at the time of their first appointment. We recommend that you arrive 15 mins earlier to complete this form. Alternatively download the form here and bring it in with you already completed. smc-patient-registration
HOME VISITS & AGED CARE
We ask you to limit requests for home visits to urgent matters when you are really unable to attend the surgery. It is possible that we may not have a doctor free to do a home visit, in which case the option would be to either call 000 or try to find someone who may be able to drive you in to the surgery.
Regular visits are scheduled for elderly, disabled and nursing home patients. A number of our GPs regularly visit all the nursing homes in the district.
A co-operative after hours’ service is run by the local doctors. By ringing 4861 6433 you will be put in contact with the doctor on call. Do not hesitate to ring after hours if you feel that you have an emergency. We also suggest you ring the doctor on call before attending casualty. In addition, the After Hours Clinic operates at 6B Mona Road Bowral on Saturdays (3 pm – 5 pm) and Sundays/Public Holidays (10 am – 12 noon and 3 pm – 5 pm).
Telephone calls to the doctors themselves do interrupt consultations and cause delays. In most cases our receptionists will be able to assist you with your enquiry, will take a message for the doctor or ask the doctor to phone you back when convenient. Your call will always be put through to the GP in an emergency.
Your doctor may consider a consultation more appropriate than a telephone call, in which case an appointment will be arranged for you.
In the case of an emergency please contact your nearest hospital or call 000.
Test results are received by the surgery electronically and reviewed by a Doctor at regular intervals throughout the day. Doctors will ask reception staff to telephone any patients who need to make an appointment for review. At the end of each day reception staff ensure that all results requiring action have been attended to and the patient contacted if necessary. Patients are welcome to telephone and enquire about the Doctor’s decision regarding their results.
REPEAT PRESCRIPTIONS & REPEAT REFERRALS
In selected cases, and at the doctor’s discretion, prescriptions for continuing medications and repeat referrals will be written without a consultation. We require 24 hours’ notice and there is a charge of $5 for this service. You will also need to have seen the doctor within the last 6 months. It must be emphasised that in many cases (such as the ‘Pill’ and blood pressure medications) the number of repeats is chosen to coincide with the need for regular medical follow up.
In general, we are not a bulk billing practice although we do bulk bill children 15 years and under. Certain types of visits are exceptions to this rule, such as diabetic reviews, mental health care plans, etc. If you feel you have a valid reason to be bulk billed, please ask the doctor at the time of your visit, this decision cannot be made by reception staff.
We have a reduced rate for holders of a centrelink concession card, which halves the patient ‘gap’ payable. A list of fees for consultations and commonly performed procedures is prominently displayed at the front desk. Please ask your doctor if you have any queries. We require payment at time of consultation and accept cash, cheque, Visa, Mastercard or EFTPOS. We are electronically linked to Medicare and are usually able to process your Medicare rebate instantly through EFTPOS.
Standard Consultation: $75.05 Non-concession Patient Gap: $38.00 $58.05 Concession Patient Gap: $21.00
Home Visits: $133.00 Non-concession Patient Gap: $70.00 $93.00 Concession Patient Gap: $30.00
QUALITY & INFECTION CONTROL
The safety of our patients during their visits to our practice is important to us. We follow strict infection control guidelines, as recommended by the National Health and Medical Research Council.
All items used during your visit are either fully disposable or are sterilized by autoclave under steam pressure.
These precautions, and the disposal of clinical waste, are costly in terms of materials, labour and maintenance. They are part of your medical care, and are reflected in our consultation fees.
SUGGESTIONS & COMPLAINTS
We are always trying to improve the standard of our professional service to our patients. You can help us do this by telling us of any suggestions you may have. Should you have any complaints, we would like to know of them immediately so that appropriate steps can be taken to remedy the situation and ensure that there is no repetition.
Who can you complain to?
- Your doctor
- Our Practice Manager
- Health Care Complaints Commission – Locked Bag 18 Strawberry Hills NSW 2012 (Freecall 1800 043 159)
THIS MEDICAL PRACTICE COMPLIES WITH PRIVACY REGULATIONS INTRODUCED IN DECEMBER 2001 REGARDING THE HANDLING OF PERSONAL INFORMATION IN MEDICAL RECORDS.